Chief Minister Helpline is an innovative approach to reach out to the citizens proactively, connect the citizens to the appropriate government body services/officials, and provide support.
- VisionPlus’ CM Helpline system provides ‘Helpline facility’ through a call centre and other appropriate modes which will serve the citizens in following purposes:
- • Complain/Grievance registration.
- • Information gathering.
- • Escalation to concerned officials for timely resolution.
- • Capturing the suggestion and feedback from citizens.
Vision Plus also provides a toll free Helpline number on which citizens of that state can register their grievances. The complaints registered with the Helpline system is routed to the concerned officials who will resolve the issues within a stipulated time frame. In case the complainant is not satisfied with the resolution the matter shall be escalated to next level as per the departmental escalation matrix.